1. What is Charts Connect?

Charts Connect is a non-custodial automated trading platform that connects your TradingView alerts directly to your preferred broker or exchange. The platform enables instant, precise trade execution without manual intervention and supports both traditional and cryptocurrency assets. Charts Connect does not hold or transmit customer funds — it acts as a secure bridge between your strategy and your broker, empowering you to automate, validate, and execute trades seamlessly.

2. How do I contact support?

You can reach the Charts Connect support team through the Support or Contact Us sections on chartsconnect.com. Our support staff is available to assist with technical issues, general inquiries, and partnership discussions.

3. What are your support hours?

Charts Connect’s support operates Monday – Friday, 9:00 AM – 6:00 PM (SGT), excluding public holidays. During these hours, our team strives to provide timely assistance to all users.

4. How old is Charts Connect?

Charts Connect Pte Ltd was founded in 2023 in Singapore. The company is led by an experienced team of traders and technologists dedicated to simplifying algorithmic trading and making automation accessible to everyone.

5. Does Charts Connect require coding?

No. Charts Connect is a no-code automation platform. Users can connect ready-made strategies, customize them through simple settings, or access pre-built strategies in the AlgoVault — all without writing a single line of code.

6. Are trades executed on my own dedicated server?

Charts Connect runs on a secure, high-performance cloud infrastructure that bridges your alerts and broker accounts. Trade instructions are processed and transmitted through our servers for maximum stability and low latency. Users are not required to host their own server unless they prefer a private or VPS-based configuration.

7. Do I have to be logged in for my strategies to work?

No. Once your strategies are connected and active, Charts Connect executes them automatically in the background. Your trades will continue running even when you are logged out of the platform.

8. Does Charts Connect require my computer to stay online?

Charts Connect is a cloud-based platform, but for execution to function correctly, your broker’s trading terminal (e.g., MT4 or MT5) must remain online and connected. This can be achieved by running your broker terminal on a reliable VPS or computer that stays active to ensure uninterrupted trade execution.

9. Does Charts Connect support paper trading?

Yes. Charts Connect supports paper (demo) trading. You can connect your demo brokerage accounts and send signals to them, allowing you to test and refine your strategies safely before going live.

10. How can I contact Charts Connect?

For all inquiries, please visit the Contact Us page on chartsconnect.com or reach out through our official channels, including Telegram, LinkedIn, or Instagram. Our team will respond promptly to assist you.