Frequently Asked Questions

What is an EA Token?

The EA Token connects your automation to MT5 for broker execution.

How do I install the Forex EA?

Open MT5 → File → Open Data Folder → MQL5 → Experts → copy EA file → restart MT5 → drag EA onto your chart.

The EA icon is red/gray — what does that mean?

• Red = disconnected / disabled
• Green = fully connected

Enable AutoTrading and ensure trading permissions are granted.

Can I run multiple MT5 accounts with one ChartsConnect account?

Yes — depending on your plan limit.

Does the EA support hedging / FIFO restrictions?

Execution may vary depending on broker rules.

Do I have to run the latest EA every time there’s an update?

Yes. It is recommended to always use the latest EA version when updates are released.

EA updates often include:

• Execution improvements and bug fixes
• Broker compatibility enhancements
• New features, risk controls & performance improvements

You do not need to recreate automations or tokens — simply:

• Download the latest EA file
• Replace the existing .ex5 file in MQL5/Experts
• Restart MT5 and re-attach the EA to your chart

How can I avoid multiple trades at the same time?

Enable internal safety filters or control execution through strategy logic. Options include:

• Ensure TradingView alerts fire once per bar close
• Add rule-based filters (TP/SL exit before re-entry)
• Use EA settings (e.g., Max open trades = 1)
• Add time-based spacing between trades

If multiple alerts fire in milliseconds, the system may process them separately — so control must begin at strategy level.

What is the Signals Log in the members area?

The Signals Log displays a historical record of all signals received from TradingView or other sources, including:

• Timestamp
• Strategy Name / Token
• Asset symbol
• Order direction (Buy/Sell)
• Execution Result
• Mapping and routing details

Use it for debugging and analytics.

What is the Signal ID of an order or position?

Each order is assigned a unique Signal ID that allows tracking an executed trade back to:

• Source strategy
• TradingView alert
• Execution details
• Linked automation or Signal Token

Helpful for:

• Troubleshooting
• Copy-trading audit
• Strategy performance review

Where can I find the Alerts Log on TradingView?

TradingView does not provide a live alert log inside the dashboard.

To check alert history:

• Go to Alerts Manager
• Click Alert Log tab (if available by plan)
• Or check Notification history in the mobile app
• Or verify logs inside ChartsConnect TradingView Alerts page

Charts Connect stores the alert logs and displays tv_symbol , tv_unix , and price in a dedicated column.

Why is my EA not taking trades?

Check the following common issues:

Problem:

EA not connected / Disabled:

• Fix: In your MT5/MT4 terminal, ensure AutoTrading (or Algo Trading) is ON (the button should be green), and the EA icon on the chart displays a "smile face."

Incorrect token:

• Verify the Master Token URL or API key required by your EA or external service is entered exactly right.

Incorrect JSON format:

• Validate the TradingView payload (the alert message) to ensure it uses the exact JSON format required by your EA.

TradingView alert never fired:

• Test the alert via a manual webhook (or the EA's manual test function) to confirm the signal logic itself is correct and that the webhook URL is correctly receiving data.

Market closed / symbol disabled:

• Check symbol availability (use Ctrl+U in MT5/MT4 to see trading hours) and confirm the market for the asset is currently open and active.

Broker rules prevent trade:

• Check your broker settings or account type rules, as some brokers may prohibit certain strategies (like high-frequency scalping) or have specific limitations.